Refund Policy

Effective 13 September 2026

1. Fourteen days, any reason

You can ask for a refund of a TutorFlow subscription payment within 14 days of the purchase, for any reason. We refund the full amount you paid, including tax, to the payment method you used.

When a payment is refunded, the months it bought are removed from your access. If that leaves your access in the past, the cabinet becomes read-only; nothing is deleted.

2. After fourteen days

Later requests are not refunded for a change of mind. If the Service was unavailable for a prolonged period through our fault, write to us — we refund the affected part of the term or extend your access by it.

The 3-month trial is free; there is nothing to refund for it.

3. How to request a refund

• Card payments are processed by Paddle, our merchant of record. Ask Paddle directly at paddle.net — your receipt has the order number — or write to us and we will pass the request on. The money returns to your card within 5–10 business days after approval, depending on your bank.
• Telegram Stars — write to @TutorFlowEzBot. The Stars are returned to your Telegram account.
• Cryptocurrency — write to @TutorFlowEzBot with the wallet address to refund to. We send the amount in the currency you paid in, within 7 days.

Whichever method, please include the Telegram account the subscription belongs to and the date of the payment. We answer within 3 business days.

4. Disputes with your bank

Before opening a chargeback, write to us: a refund under this policy is faster for you and costs nothing. A chargeback opened while a refund is available is treated as a refund request.

5. Contact

@TutorFlowEzBot in Telegram, or Paddle at paddle.net for card payments.